NATURE OF POSITION:
The Assistant Director of Housekeeping acts on behalf of the Director and is accountable for managing the housekeeping team and operations per the Sun Hospitality Standards of Operations.
Responsible for promoting, instilling and ensuring all employees embrace and reflect the values of the company philosophy and mission statement.
ESSENTIAL JOB FUNCTIONS:
• Develop an efficient team, meet DAILY and instill quality focus.
• Receive reports, prioritize tasks & share goals with your team • Provide feedback to staff.
Provide positive reinforcement where possible.
• Maintain an organized and efficient office environment.
• Provide effective accountability for housekeeping operations.
• Develop professional relationships with sales, front desk, maintenance and activities departments team leaders and members
Timeliness • Be forward thinking and proactive.
Anticipate challenges.
• Willing and able to perform any and all duties related to site operations.
Be a useful member of the resort management team.
• Stay available at all times.
Designate contact person in your absence.
• Create a sense of urgency to ensure guest requests are anticipated, fulfilled and all units get turned on time.
• Check and respond to your email & voice mail the same day.
Budget • Monitor and decrease non-productive time.
(If you can lean…you can clean!) • Assure the efficient use of supplies and equipment.
• Verify usage of stock counts and place orders.
• Perform inventories as needed and required.
Customer Service • Demonstrate hospitality attitude, loyalty, responsibility & willingness to address concerns.
• Be positive, lead by example & assist others with professionalism.
• Be informed, build relationships & learn from others.
• Assist in solving guest complaints promptly.
• Create a strong positive customer relations environment.
Train, counsel and enforce 5/10 rule.
(When passing any owner or guest, within 10 feet establish eye contact and smile, within 5 feet greet.
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SECONDARY FUNCTIONS:
Be knowledgeable of and anticipate staffing needs and ensure training is continuous.
Maintain a high standard of excellence.
Maintain a strong work ethic.
Hands on approach to management.
Work extra hours and shifts as needed.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms.
Frequently required to walk, stand, squat or kneel, bend, speak, hear and smell.
Ability to frequently lift or carry up to 25 lbs.
Ability to frequently push or pull up to 25 lbs.
Ability to perform work during occasional climbing, balancing, kneeling, pushing, pulling, and finger activities.
(The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive.
Employee may perform other related duties to meet the ongoing needs of SUN.
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KNOWLEDGE, SKILLS AND ABILITIES:
High school diploma, or higher.
Must have 5 years of hospitality industry management experience.
Must be able to work with variety of people with different personalities and backgrounds.
Must be familiar with Sun Hospitality Standard Operating procedures
Must be able to operate in a drug-free workplace.
The duties listed above are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
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