Customer Service Representative/Insurance

*Customer Service Representative – Insurance* Job Description: Our office is rapidly growing and we are looking to hire the right individual to fit into our team.
We are currently seeking to fill a full-time position as a Customer Service Representative.
The person filling this position will be responsible to provide exceptional customer service to our current clients and new prospects, answering phones, greeting customers and prospects in the office, processing policy change requests, and communicating knowledge of our products, while answering any questions our clients may have.
If you are ready to build your insurance career within our friendly team atmosphere, fast paced office and motivated to succeed please apply today.
*Responsibilities* * Process customer payments & policy change requests.
* Handle incoming calls from customers.
* Greet all customers entering the office, in a friendly and helpful manner.
* Provide exceptional customer service.
* Foster strong relationships with our customers to maintain a high level of customer retention and product loyalty.
* Provides on-going support to insurance customer as needed.
* Maintain Cancel Report and contact customer as needed.
* Maintain Renewal Report and contact customer as needed.
* ReQuote Customer Policies for Monthly Renewals.
* Scanning * Other Administrative Duties * Assist Agents and Business Manager *Requirements* * Possess an upbeat, positive and enthusiastic attitude.
* Create relationships from a cold start.
* Must have ability to multi-task.
* Professional phone etiquette.
* Excellent verbal and written communications skills.
* Driven and goal-oriented individual.
* Ability to tactfully handle stressful and difficult situations.
* Possess or obtain a Florida 4-40 Customer Service License * Must be able to pass a background check *Benefits* * Competitive Pay * Paid Time Off (PTO) * Paid Holiday * Hands On Training * Professional License _*Start Date January 8th, 2024*_ Job Type: Full-time Pay: $15.
00 - $17.
00 per hour Expected hours: 40 per week Benefits: * Paid time off * Professional development assistance Experience level: * 1 year Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person