Customer Service Representative

St.
Johns County Board of County Commissioners is seeking a Customer Service Representative for our well established Utility Department whose headquarters are located in beautiful St.
Augustine, Florida.
St.
Johns County residents enjoy a healthy quality of life with many perks including one of the top rated public school systems in the State of Florida, miles of beach shoreline, peaceful estuary scenery of the St.
Johns River, long established agriculture and equestrian scene, and the nation’s oldest city, historic St.
Augustine.
In 2019 St.
Johns County was ranked the 10th fastest growing county in the United States showcasing that there is truly something for everyone in St.
Johns County! The St.
Johns County Utility Department is responsible for reading, billing and collection of approximately 56,000 service connections.
It also administers and coordinates utility status management reporting, reviews engineering drawings, construction management and performs inspections and surveys for new construction just to name a few! Employees work in a team oriented environment in a variety of divisions with two common goals in mind: to provide the best service to our citizens and to be the best public utility in North Florida.
The Utility Customer Service team is dynamic and fast-paced.
Representatives work Monday through Friday from 8:30 am to 5:30 pm with assigned lunch schedules to ensure continuous customer support throughout the day.
The Customer Service team is not a call center; however, customer service staff field approximately four to five thousand calls per month.
The St.
Johns County Utility Department utilizes a fixed-base radio read system for meter reading.
Customer Service staff work closely with Meter Shop staff to provide timely service connections and disconnections, collect accurate meter reads, provide leak detection and meter equipment repairs.
Examples of Duties: The Customer Service Representative will be responsible for establishing customer accounts through all modes of contact; collecting and posting utility payments and processing service requests.
The incumbent will work closely with the Meter Shop to support daily operations and administrative requirements.
The ideal candidate must possess St.
Johns County’s core values of compassion, innovation and trustworthiness, and must work well in a collaborative team environment.
Some of the specific tasks include but are not limited to: * Provides customer support by assisting all customers with establishing new service, disconnecting existing service, taking payments, account analysis and issuing service requests.
* Issues requested service orders and closes them after completion.
* Utilizes telemetry system for meter readings, leak detection and high consumption reporting.
* Performs daily check reconciliation.
* Responds to lien searches in a timely manner.
* Prepares and monitors payment plans.
* Opens, sorts and preps check payments daily.
Documents and researches returned mail.
* Maintains files and records to include document scanning.
* Monitors testing of all customer owned backflows for compliance.
Minimum Qualifications: Candidates for the Customer Service Representative are encouraged to apply if they meet the following minimum qualifications: * High School diploma or equivalent certification.
* Experience sufficient to thoroughly understand the major duties of this position, usually interpreted as having at least one (1) year of customer service experience.
* Must possess and maintain a valid Florida driver’s license and any other endorsements necessary to legally operate vehicles used while assigned to this position.
* Must possess good interpersonal and communication skills in order to serve others.
* Must be able to comprehend, speak and write the English language.
* Must be able to operate a computer.
*NOTE TO APPLICANTS: * *Candidates may apply through St.
Johns County’s Online Application System: https://www.
governmentjobs.
com/careers/sjcfl * *Applications must be submitted through St.
Johns County’s Online Application System in order to be considered.
Paper documents, emailed resumes or otherwise are not accepted in lieu of an application.
All applications must be submitted before the advertised closing date.
* *St.
Johns County Board of County Commissioners is a drug free workplace and equal opportunity employer.
* *All employment actions are taken without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information.
* Job Type: Full-time Pay: $35,298.
16 per year Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Parental leave * Professional development assistance * Vision insurance Shift: * 10 hour shift * 8 hour shift * Day shift * Evening shift Weekly day range: * Monday to Friday Work setting: * In-person Ability to Relocate: * Saint Augustine, FL 32084: Relocate before starting work (Required) Work Location: In person